Wildkidsbooksa Shipping & Digital Delivery Policy

Welcome to Wildkidsbooksa! I'm thrilled that you've chosen my books and stationery. Every order is packed with love right here on our farm in Northern Zululand and sent off on its journey to you. This policy covers the delivery of all our beautiful physical products (books, guides, stationery) and the instant access you get to our digital products (homeschool resources, e-guides).

      Order Processing Time

• Physical Products (Books, Stationery): As a small business, I personally prepare and package every order. Our goal is to process and dispatch all physical orders within 1–3 Business Days (Monday to Friday, excluding public holidays). If there is ever a slight delay (perhaps a Vulture landed on the roof and distracted me!), I will always let you know!

• Custom Guides & Bulk Orders: For custom work, corporate, or bulk orders, the processing time will be agreed upon with you directly during the order finalisation.

• • Damaged or Defective Items: If your book or stationery arrives damaged in transit (I promise I pack them well!) or is defective, please contact me within 7 days of delivery. I will arrange for the item to be collected and, upon inspection, offer a full refund or a replacement, and I will cover all the return shipping costs.

  • "Change of Heart": In line with South African law (the ECT Act), if you change your mind about your purchase, you have 7 days after receiving the item to notify me. The item must be unused, unopened (if applicable), and in its original condition. In this case, you will be responsible for the cost of returning the item to me. A full refund for the product's price (minus the return shipping fee) will be issued once I receive and inspect the item.

  • Non-Returnable Items: Gift cards, sale items, and all digital downloadable products are final sale and cannot be returned or refunded.

    Digital Products (E-Guides, Resources): Instant! Once your payment is confirmed, you will immediately receive an email with a secure, unique download link for your files. There is no waiting for a courier!

    Domestic Shipping Rates & Delivery Estimates (The SA Journey)

    We partner with trusted South African Courier Guy services to ensure your parcel arrives safely. We will use the PUDO App for all deliveries.

    A Note from Zululand:

    Please remember that as we are located in a lovely, but remote part of Northern Zululand, the collection day by the courier may add one extra day to the overall process compared to major city dispatch. We appreciate your patience as your parcel begins its safari!

    Tracking Your Order 

    Once your order has been dispatched, you will receive a separate Shipping Confirmation Email which contains your courier tracking number. Please allow 24 hours for the tracking information to update once you receive the notification.

    Returns & Refunds (Physical Products)

    We are committed to quality, especially when it comes to the education and joy of your family.

     

  Contact Me

  If you have any questions about your order, shipping, or if you simply want to get in touch, please do not hesitate to email me: kayleigh@wildkidsbooksa.co.za.